TERMS AND CONDITIONS

Last Updated: September 2, 2025

Please read these Terms and Conditions carefully before using www.neffoshop.com. By accessing or using this website, you agree to be bound by the terms set forth below.

1. GENERAL PROVISIONS

1.1

Neffo Technology (hereinafter referred to as the "Company") provides products and services through this website.

1.2

These Terms and Conditions apply to all users of the website.

1.3

The Company reserves the right to modify these Terms and Conditions at any time without prior notice. Updated terms become effective immediately upon publication on the website.

2. PRODUCTS AND SERVICES

2.1

Neffo Technology offers products in various categories through its website.

2.2

Product descriptions and images are provided as accurately as possible. However, slight variations in color, design, or appearance may occur.

2.3

Product availability may change without notice. Orders for out-of-stock items may be canceled and refunded.

3. PRICING AND PAYMENT

3.1

All prices displayed on the website are in Turkish Lira (TRY) and include applicable VAT unless otherwise stated.

3.2

Available payment methods may include credit/debit cards, bank transfers, cash on delivery, and other payment solutions offered at checkout.

3.3

The Company reserves the right to modify prices, promotions, and discounts at any time.

3.4

Additional fees imposed by banks, payment processors, or financial institutions may apply. Neffo Technology is not responsible for such charges.

4. ORDERS AND DELIVERY

4.1

Orders will be processed only after successful payment confirmation.

4.2

Orders are typically dispatched within 3–5 business days after payment approval.

4.3

Delivery times may vary depending on the destination and courier service.

4.4

Customers are responsible for providing accurate shipping information. Neffo Technology is not liable for delivery issues resulting from incorrect or incomplete addresses.

5. CANCELLATION, RETURNS, AND EXCHANGES

5.1

Our Return and Exchange Policy applies for 7 days from the date of delivery.

5.2

Returned products must be unused, undamaged, and in their original packaging.

5.3

Refunds will be processed after the returned item has been received and inspected. Refund processing generally takes 5–10 business days.

5.4

Customized products, made-to-order items, and products that cannot be returned for hygiene reasons are non-refundable.

5.5

Return shipping costs are the responsibility of the customer unless the product is defective or incorrectly delivered.

6. USER RESPONSIBILITIES

6.1

Users may not use the website for any unlawful or unauthorized purposes.

6.2

All activities conducted on the website may be logged and monitored for security and fraud prevention purposes.

6.3

Users must not attempt to interfere with the operation of the website, including hacking, fraudulent orders, or any activity that may damage the platform.

7. PRIVACY AND DATA SECURITY

7.1

Personal information is collected and protected in accordance with our Privacy Policy.

7.2

Personal data may only be shared with third parties when required by law or when necessary to fulfill orders and provide services.

8. INTELLECTUAL PROPERTY RIGHTS

8.1

All content on this website, including but not limited to logos, text, graphics, images, and designs, is the property of Neffo Technology and is protected by applicable intellectual property laws.

8.2

Unauthorized reproduction, distribution, or use of any website content is strictly prohibited.

9. FORCE MAJEURE

9.1

The Company shall not be held liable for delays, interruptions, or failure to perform obligations resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, wars, governmental actions, labor disputes, or disruptions in transportation and communication networks.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye.

10.2

Any disputes arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts and Enforcement Offices of Istanbul, Türkiye.

11. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, please contact us:

Neffo Technology
Email: neffoteknoloji@gmail.com
Website: www.neffoshop.com
Phone: +44 741 86 00 364